Domestic Shipping Info
We offer free standard shipping for all orders over $300.
The following rates apply for orders under $300:
Regular Shipping $9.95
Express Shipping $15.95
We want to make sure you receive your order as quickly as possible. We offer standard or express shipping on all orders within Australia, which typically takes 3-5 business days to arrive after processing.
Once your order is processed, you'll receive a tracking number via email so you can follow your package every step of the way. Please note that processing times may vary depending on the volume of orders we receive.
Please be aware that shipping times may be delayed due to circumstances beyond our control, such as weather or carrier delays. If you have any questions or concerns about your shipment, please don't hesitate to contact our customer service team for assistance.
We take great care in packaging and shipping your order, and we want to ensure that it arrives safely and in perfect condition. If for any reason your order arrives damaged or defective, please contact us immediately and we'll be happy to assist you.
International Shipping Info
International
Unfortunately, we currently only ship within Australia, however we are working on going global! Register your interest for international shipping by emailing hello@kenisleepwear.com.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method you select at checkout. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
Where do you ship?
We ship to all states and territories in Australia. Currently we are unable to offer international shipping, but we’re working on it! Please email hello@kenisleepwear.com if you are outside of Australia and would like to register your interest in our sleepwear, that way we’ll prioritise shipping to your locale.
Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package online.
How can I contact customer service?
The fastest way to contact our customer service team is by emailing hello@kenisleepwear.com. We typically respond to enquiries within 24-48 hours.
